Refund Policy

Babymoon endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, Babymoon does not accept the returns of the products except the cases mentioned below:

If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for re-fulfillment of the order or extending a full refund at the discretion of Babymoon.

Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is totally different from their description on the product details page on the website www.babymoon.co.in but for the products which are handmade may not exactly match with the one shown in image due to inherited limitations.

Return will be processed only if:

(i) it is determined that the product was not damaged while in the customer’s possession;

(ii) the product is not different from what was shipped to the customer;

(iii) the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual or warranty card if any and all the accessories therein).

(iv) Return has been initiated within 24 hours from the date of delivery of the product.

(v) Un-edited / Uncut video of the unboxing of the package along with clear images of the damages to the product & outer packaging.

Products marked as "non-returnable" on the product detail page or bought in discount cannot be returned.

Goods are deemed to have a defect if they are received by the customer in a damaged condition or where there is a manufacturing defect. Items that are damaged as a result of normal wear and tear are not considered defective. A defective product can only be exchanged against the same product in the same size, subject to product availability. A full refund against the same may only be made at the discretion of Babymoon if the same product is not available in stock.

Product Colours: Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Items without tags will not be accepted.